The new year may have meant a new car for you and your family to enjoy. If so, congratulations. However, no matter how awesome a vehicle may be, sometimes parts need to be recalled or fixed by the manufacturer.
So how do you find out if a part or parts on your new vehicle have been recalled?
According to Kelley Blue Book, the manufacturer will let you know either by mail or on by personally calling you on the phone.
When your vehicle is recalled you should be informed with the following information:
- A description of the defect
- The risk or hazard posed by the problem (including the kinds of injuries it can cause)
- Potential warning signs
- How the manufacturer plans to fix the problem (including when the repair will be available and how long it’ll take)
- Instructions regarding what you should do next
Sometimes recalls happen via the media before your manufacturer even has the chance to contact you. If this happens, Kelley Blue Book recommends contacting the manufacturer, local dealership or the Auto Safety Hotline at 1-888-327-4236.
The most important piece of information to have on hand when you call is the VIN number of your vehicle. This is your vehicle identification number and it’s what differentiates your vehicle from every other. With the VIN number, the dealer, manufacturer or hotline will be able to tell you if your vehicle is part of the recall. If you are unsure of where to find your VIN number stand outside the vehicle on the driver’s side and look at the corner of the dashboard where it meets the windshield. If the VIN cannot be found there, open the driver’s side door and look at the door post (where the door latches when it is closed).
What happens if your car does have a part that’s been recalled?
Cars.com says it’s best to bring your car to your car dealership immediately to be fixed. Many times vehicles are recalled because the defects found might impact driver safety or those around them.
Additionally, if you believe your car may have a defective part, cars.com advises getting it fixed and then saving all receipts. If the manufacturer later issues a recall, you can apply for reimbursement.
How do recalls happen?
An auto recall occurs when a manufacturer (or the NHTSA) determines that a car model (or multiple models) has a safety-related defect or does not comply with a federal safety standard. When this happens, the manufacturer will alert owners to the problem and usually offer a free repair and options on what needs to be completed. Keep in mind that a recall doesn’t mean that the entire vehicle will be replaced
If you suspect a problem with your vehicle, you can visit the NHTSA to register your complaint.
Peninsula Auto Body is dedicated to you and focuses on providing the best customer service regarding your auto body needs during what can be a stressful time. Our team strives to make your visit as seamless and hassle free as possible. Should you find yourself in need of collision repair services, stop by for a free estimate at 1430 San Mateo Ave., S. San Francisco, CA or call us at 650.588.0999 Monday through Friday from 7:30am-5:30pm to speak to our expertly trained staff.